The Polling Fiasco of 2024: A Familiar Story from 2016 and 2020

Christian Baghai
6 min readSep 21, 2024

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Once again, as the 2024 U.S. presidential election looms, pollsters are caught in a storm of skepticism. Polls, supposedly the compass that guides us through the chaotic landscape of voter sentiment, have repeatedly failed — most notably in 2016 and 2020. Now, with another high-stakes election on the horizon, all eyes are on the polling industry to see if they’ve learned anything from their past blunders. The same demons that haunted them in the last two elections — demographic misrepresentation, nonresponse bias, and flawed sampling techniques — are back, and more problematic than ever.

But here’s the kicker: solutions are not only possible, they’re already at our fingertips. From AI-driven insights to cutting-edge statistical models, a polling revolution is on the horizon — if the industry is bold enough to embrace it.

2016: The Epic Polling Meltdown

Remember 2016? The year when every major pollster bet big on Hillary Clinton — and lost? It wasn’t just a minor hiccup; it was a full-blown disaster. Poll after poll predicted a comfortable win for Clinton, yet on election night, Donald Trump pulled off a political upset of a lifetime. How did they get it so wrong? Pollsters missed two crucial factors: a massive surge in rural, non-college-educated white voters and an underestimation of Trump’s support in key swing states. Polls were off because they failed to account for nonresponse bias — those voters who don’t answer polls but show up at the ballot box in droves.

2020: Different Year, Same Story

Fast-forward to 2020. Pollsters vowed they had learned their lessons from 2016. They said they’d tweaked their models, weighted their samples more carefully, and reached out to those elusive rural voters. Yet, somehow, the story repeated itself. While Joe Biden won, the margin of victory in states like Florida and Iowa was embarrassingly far from what most polls predicted. Why? Once again, they failed to anticipate voter turnout, especially among conservative voters. They also fell prey to social desirability bias — voters who didn’t feel comfortable admitting they were backing a controversial candidate like Trump but did so when it mattered most.

It’s almost as if traditional polling methods are stuck in an old, broken loop.

The Core Problem: Outdated Methods in a Changing World

The primary culprit behind these polling disasters? Demographic misrepresentation and sampling bias. For years, pollsters have relied on outdated methods — landline calls and self-selected online surveys — to gather voter data. But here’s the problem: these methods over-represent certain groups (older, wealthier, more politically engaged) while under-representing others (younger, more diverse, and less engaged). Even when pollsters attempt to “weight” the data to correct these imbalances, it’s often too little, too late.

On top of that, we have nonresponse bias — people who refuse to take polls. This skews the results even further because those who choose not to respond tend to have different political views than those who do.

The result? Flawed polls that give voters — and politicians — a wildly inaccurate picture of where things stand.

Enter the Heroes: AI and MrP

Thankfully, there’s light at the end of the tunnel, and it comes in the form of new technologies and methodologies. Two promising approaches have emerged as potential saviors for the polling industry: AI models based on social media data and Multilevel Regression with Poststratification (MrP).

  1. AI and Social Media to the Rescue: The paper “Why Polls Fail to Predict Elections” offers an innovative solution to polling’s perennial woes. Instead of relying on traditional methods, it suggests using AI models to analyze data from social media platforms like Twitter. Why? Because people are more likely to express their true opinions online, and this data can be used to track voter sentiment in real-time. By aligning this data with demographic information from the census, AI models can overcome the demographic misrepresentation that plagues traditional polling. This method even tackles social desirability bias head-on, offering a clearer and more accurate picture of voter intentions.
  2. MrP: The Statistician’s Secret Weapon: Meanwhile, the paper “The Twilight of the Polls? A Review of Trends in Polling Accuracy” delves into the wonders of Multilevel Regression with Poststratification (MrP). MrP works by dividing voters into smaller, more manageable demographic and geographic groups and then adjusting the poll results to better reflect the actual population. This technique has shown promise, notably in the 2017 British election, where it correctly predicted a hung parliament when all other polls failed. It’s not perfect — after all, it flubbed in 2016 — but MrP is a significant step toward making polling more reliable.

Will 2024 Be Different?

So, what’s the prognosis for 2024? While it’s possible that traditional polling will once again falter, there’s reason to believe that a revolution in methodology is on the horizon. With AI models mining real-time data from social media and MrP offering smarter ways to analyze demographic data, the future of polling might finally be ready for a makeover.

But here’s the catch: these new methods won’t work unless pollsters are willing to embrace them. Sticking to outdated techniques is a recipe for disaster — one we’ve already seen unfold in 2016 and 2020. The ball is in their court now. The question is, will they play it safe and risk another miss, or will they embrace innovation and finally give us polls we can trust?

Stay tuned. 2024 is shaping up to be a make-or-break moment for the polling industry. Let’s hope they’re ready.

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